Extensions

• 1-1000 extensions
• Hold, blind and attended transfer
• Caller id
• Call waiting
• Voicemail including voice blast
• Voicemail to email
• Call forwarding and follow me
• Group pickup
• Global & extension specific ring duration
• User login (hot desk) support

Queues

• Unlimited queue capacity
• Static and dynamic agent joining
• Agent and call announcements
• Ring strategy selection: ring all, round robin, least calls, random
• Configurable agent timeout, retry and wrap-up-time
• Call recording
• Caller position and hold time announcement
• Caller breakout menu
• Conditional failover
• Music or ring whilst waiting
• Periodic announcements

Call Control

• Direct dial
• Announcements and interactive voice assistant
• Day / Night control
• Time conditional routing
• Queues, ring and hunt groups
• Distinctive ring and handset caller id info
• Call parking and pickup

Conference

• Password protected conference facility
• Join and leave announcements
• Call conference recording
• Leader menu system

Music-on-hold

• Inbound route configurable MOH
• Random or sequential track playing

Paging and Intercom

• Configurable duplex page groups

Transports

• SIP VoIP trunking
• PSTN
• ISDN
• GSM
• Least cost routing

Management

• Call monitoring and recording
• Call detail record analysis
• MS Outlook integration
• System status display - e.g. Queue Stats
• Application programming interface