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We supply and install business grade IP based telephone solutions. For a description of what IP Telephony is please click here (What is IP telephony?). Unlike many other systems on the market our PBX comes completely fully loaded with all the features you could imagine. We can then configure your systen to your exact requirements. Because an IP based system uses the existing network cabling already available in your office no additional cabling is required. Each phone handset also has a smart pass-through feature so your phone and desktop PC can be connected to the network from a single network point. You can choose to have your inbound and outbound calls terminated either via VoIP or traditional methods such as PSTN, ISDN and ISDN 30. The choice is yours but either way you will have a modern system capable of taking advantage of the latest functionality.
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 With a traditional analogue or digital telephone system the connection between the telephone handset and the phone server (PBX) is made via a dedicated telephone cable. Therefore a dedicated cable is required for each handset.
The convergence of networking and telephony does away with this enabling you to connect a telephone handset directly into an existing network port. The voice and command data is transmitted over the internal network by IP protcol to the phone server. This has the advantage of only requiring a single cable infrastructure within the building. Telephone handsets have two network ports - 1 for connection to the nearest network point and a 2nd to network enable another device such as a PC. This 'pass-through' port means you do not require additional network ports. |
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Business Telephone Systems - IP Phones |
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Modern phone systems use IP networks to connect the various parts such as the PBX server and IP Phones. The IP network is the same network used to connect your computers, printers and servers. This has the advantage of not requiring additional telecommunications cabling to be laid. IP Telephones offer far more features than standard analogue or digital telephones. The IP Phone communicates directly with the PBX server. The IP telephone has a LCD display that shows the status of the current call as well as any calls waiting to be answered. Additional information such as the phone extension number, username and status of any voice mail messages is clearly displayed. IP telephone systems are not as limited in the number of telephones that can be connected. Older systems have dedicated ports for telephones to connect to. Once you fill all of the available telephone ports you have reached your limit. With IP telephone systems the phone handsets communicate via a single network connection into the IP PBX server. Therefore a massive number of telephones can be connected to a single port. A small business can add additional phones as the business grows and demand increases. |
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With our IP PBX you get free telephone calls between extensions and remote offices. We have plans that give free inclusive minutes for local, national and European landline destinations. Our standard call charges are some of the most competitive with calls from 1.25ppm to UK landlines. Mobile calls are from 10ppm. With our IP to GSM gateway product you can save further by free office to mobile worker calls. Need another line? No problem, additional lines and numbers can be added easily and quickly with the minimal of expense. |
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Calls to your business PBX are routed just as you require. Inbound calls can simply ring an extension or hunt-group, or have an interactive voice assistant 'press 1 for abc, 2 for xyz'. You can select calls to be answered differently inside and outside of business hours. If someone moves desk just unplug the phone and reconnect at the new location. Our IP based system uses the existing network so there is no need for seperate cabling. Each phone has a 'pass-through' port so you don't need any addiitonal network ports. If you need additional handsets just give us a call. A phone will be pre-configured and sent out to you. Simply plug in to the network and it is ready to use. If you are out of the office you can choose how you want to receive your calls. Have calls automatically diverted to your mobile or let office users transfer calls through to you. With advanced features such as voicemail to email you can pick up your messages whilst on the move with your email enabled mobile phone. Keep your existing number. We simply port your existing telephone number to our platform and you immediately start receiving calls on your new system without any downtime. |
Extensions- 1-1000 extensions
- Hold, blind and attended transfer
- Caller id
- Call waiting
- Voicemail including voice blast
- Voicemail to email
- Call forwarding and follow me
- Group pickup
- Global & extension specific ring duration
- User login (hot desk) support
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- Static and dynamic agent joining
- Agent and call announcements
- Ring strategy selection: ring all, round robin, least calls, random
- Configurable agent timeout, retry and wrap-up-time
- Call recording
- Caller position and hold time announcement
- Caller breakout menu
- Conditional failover
- Music or ring whilst waiting
- Periodic announcements
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VoIP IP PBX Telephony
